Refund policy

Online Returns & Exchanges

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you have within 7 days of receiving your order for a full refund. After 7 days, it is a FINAL SALE.

Regular priced items are eligible for return in its original condition. All items purchased with a promo code is valid for exchange or store credit only.  Sale, swimwear, makeup, bath products, books, toys, decor and all accessories are a FINAL SALE and cannot be returned or exchanged for any reason.  All refunds exclude original shipping costs. Customers are responsible for return shipping. 

We are not responsible for packages that are lost once item has shown delivered via tracking. Please contact carrier service for further assistance if you can not locate package once tracking reflects delivered. If you would like to purchase insurance, please request via email before purchase.

All returns will be subject to inspection. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached. Returns received in worn condition cannot be accepted for exchange or return and will be sent back to you. We reserve the right to deny or refuse full refund based on the returned condition.

Return Instructions

To begin your return or exchange process:

Please email us at care@monomin.com or text (504) 827-1269.

Please reference your order number and the item(s) you wish to return in your email or text.

Please include original invoice with your return order.  Package up your return items securely and post the parcel back to us, using your preferred shipping service.  The customer is responsible for return shipping fees.  It's recommended to use a reliable service with tracking as your order is your responsibility until it is delivered back to shop.

 Please mail all returns and exchanges to:

MONOMINI

Attn: Returns 

2109 Magazine Street

New Orleans, LA 70130

In-store Returns & Exchanges

Regular priced items are eligible for return in its original condition up to 14 days, for either an exchange or store credit.  There are no refunds for in-store purchases.  

Sale, swimwear, makeup, bath products, books, toys, decor, stationary and all accessories are FINAL SALE and cannot be returned or exchanged for any reason.

By purchasing from SHOPMONOMINI.com, you agree to these terms and conditions.